Please arrive 15 minutes prior to your scheduled services to get checked in and to fill out the appropriate paper work. Please silence all cell phones upon arrival as they can be disruptive to other guests in our Spa. Due to the relaxing nature of our spa and as a courtesy to our other guests, we ask that you please make prior arrangements for your small children and we ask that you extend this courtesy for your scheduled Salon appointments as well. Children under the age of 12 are not permitted in our Spa area.
A credit card is required to schedule any and all appointments. (Please see our Cancellation Policy below). Our Guest Service team will do everything they can to ensure you a pleasant experience from your initial call to us, to the time you check in for your scheduled reservation(s), until the time you leave our facility. Our peak hours are late afternoons as well as Fridays and Saturdays. Please book your service(s) as far in advance as possible to ensure that you get the time, day, and service provider of your choice. If possible, same day reservations and walk-ins are always welcome. Again, when scheduling, a credit card or gift card is required.
A 24 hour cancellation notice and rescheduling of your service(s) is required to avoid being charged for your scheduled service(s) in full. Our service providers are commission based and greatly appreciate this courtesy, as it allows us time to fill that reservation with another guest. Cancellations made without sufficient notice or no shows will be charged in full to your credit card on file or deducted from your gift card.
Gratuity is a personal preference. If you choose to tip any member of our Spa or Salon Teams, it follows the same courtesy as a restaurant of 18% - 25%. Our service providers are commission based and any gratuity is always greatly appreciated, however it is never expected.